{"id":192,"date":"2025-03-21T08:45:12","date_gmt":"2025-03-21T08:45:12","guid":{"rendered":"https:\/\/hanjiewallprinter.com\/?page_id=192"},"modified":"2026-03-26T02:40:48","modified_gmt":"2026-03-26T02:40:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/hanjiewallprinter.com\/es\/faq\/","title":{"rendered":"PREGUNTAS FRECUENTES"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How much do your machines cost <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We understand that pricing is a top priority, especially since many of our clients are entrepreneurs planning their business costs. Typically, a complete wall printer setup ranges from $5,000 to $10,000 USD, depending on the specific model and configuration you choose.\n\nFor an exact quote tailored to your needs, simply leave your contact information through our website. Our team will reach out to you within 24 hours with a free, no-obligation quotation. Don't hesitate to get in touch!<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What comes with the complete set? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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An actual wall printer.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Control computer<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Permanently updated printing control system<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Multi-section vertical and bottom rails (adjustable)<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A set of environmentally friendly UV ink<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wooden box packaging with international shipping standards<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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One year warranty service<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Permanent online one-to-one engineer guidance and training<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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High resolution gallery<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Comprehensive marketing support, many tips and assistance for a successful start in this new, innovative and lucrative market<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What are the maximum printing dimensions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, the print size is highly customizable! Here are the specific dimensions our machines can handle:\n\nStandard Print Size: Up to 3m (height) x 6m (width) in a single setup.\n\nUpgraded Size: By adding extra vertical and horizontal guide rails, you can increase the printing height to 4m and extend the width infinitely.\n\nImage Stitching: For massive murals, you can print in sections and seamlessly stitch the graphics together.\n\nTheoretically, there are no size limits\u2014if you have the wall space, our machine can print on it!<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you offer on-site installation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can print virtually any graphic, sketch, image, logo, or text! Our wall printers fully support all major file formats, including AI, EPS, TIF, PNG, JPG, and BMP.\n\nThe process is incredibly simple: prepare your design using standard graphics software like Photoshop, import it into our RIP printing software, set your desired size and position, and you are ready to print!\n\nThanks to its high precision, the machine can flawlessly print even very small text and vibrant logos directly on doors, walls, or in hallways. This makes our equipment an ideal custom signage solution for corporate offices, schools, hospitals, hotels, museums, and many other facilities.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How is the equipment installed on-site? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can print virtually any graphic, sketch, image, logo, or text! Our system is fully compatible with standard formats such as AI, EPS, TIF, PNG, JPG, and BMP.\n\nThe workflow is incredibly simple: prepare your design in Photoshop, import it into our professional RIP software, adjust the size and position, and start printing! Thanks to its high precision, the machine flawlessly renders tiny text and vibrant logos. This makes it an ideal signage solution for corporate offices, schools, hospitals, hotels, museums, and more.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How much surface irregularity can the printer handle? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our printer is equipped with dual laser sensors that detect wall unevenness in real time. The system automatically adjusts the printhead's position to maintain a constant distance from the surface. Combined with a floor leveling system, the machine ensures smooth, safe, and high-quality printing on almost any wall condition.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What materials can your machines print on? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We use highly durable UV-curable inks that harden instantly under our integrated UV curing system. This allows for exceptional adhesion on virtually any surface.\n\nYou can print with perfect clarity on a vast range of materials, including plaster, wallpaper, wood, brick, latex-painted walls, stone, clinker bricks, plastic, metal, glass, and most ceramic tiles. Our technology ensures professional results on almost any substrate you encounter.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is the printing speed of the machine? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The machine prints between 6 and 14 square meters per hour. The speed is adjustable based on your required image resolution\u2014faster for simple graphics and slower for high-detail photographic prints. This allows you to balance efficiency and quality for every job.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What are the running costs of the wall printer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We prioritize durability and cost-effectiveness. Our ink system is highly optimized, with an average usage of $0.3-$0.5\/m\u00b2.\n\nTo ensure long-term reliability, the machine includes an automated nozzle maintenance cycle that significantly extends the printhead\u2019s lifespan (up to 6,000 sqm of total output). Daily maintenance is straightforward: simply use our cleaning solution to keep the printhead in top condition. This hassle-free approach minimizes downtime and keeps your business running smoothly.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What guarantees do you offer for first-time buyers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We completely understand that building trust takes time. To give you full confidence in our technology, we offer a Free Sample Printing service. You can send us any photo, and we will print it using our machine so you can see the quality and authenticity for yourself via video or high-res photos.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To protect your funds, we support Alibaba Trade Assurance and other verified third-party payment platforms. We also accept T\/T with a 30% deposit.\n\nTo guarantee quality, we provide a machine test video before the final balance is paid. Our goal is a successful, long-term business relationship based on honesty and mutual success.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is the lead time and shipping time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our standard production time is exceptionally fast\u2014usually within 7 working days.\n\nTo ensure your machine reaches you safely and affordably, we offer Air, Sea, and Land transportation through our trusted logistics partners. While Air Freight is the quickest (approx. 10 days), Sea and Land Freight offer great value for longer distances (approx. 30\u201350 days).\n\nWe are happy to provide a detailed shipping quote and timeline for your country at no extra cost. Contact us today to discuss the best option for your budget!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How much is the shipping cost, and does it include customs duties? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping to these regions usually ranges from $400 \u2013 $900 by sea or $800 \u2013 $1,500 by air. Crucially, these prices include all import tariffs and duties. >\nFor an exact quote and to check availability for your specific country, please leave your contact information or message us directly. We are happy to help!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you offer distributor opportunities? What are the benefits? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We welcome distributors who are ready to promote our technology locally. If your business has the capability to move 5 units within a 12-month period, we can formalize our partnership with a Distribution Agreement.\n\nBy joining us, you leverage a proven product that has already brought strong financial rewards to our partners worldwide. Please reach out to our team to start the evaluation process.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As our partner, you receive much more than just hardware. We provide direct sales leads from your area, exclusive distributor discounts, and dedicated technical support. Furthermore, our experts will work with you to design market-specific sales strategies and product solutions, ensuring you have the tools to dominate your local wall printing market.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is the machine compatible with our country's power supply? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our machines are designed for global compatibility. They operate on standard household AC voltage ranging from 100V to 380V.\n\nWe provide customized power configurations for every order. Simply specify your requirements, and we will pre-adjust the voltage settings and install the correct plug standards to match your local electrical infrastructure. Your machine will be ready to \"plug and play\" the moment it arrives.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How do I choose the right model for my needs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With various models designed for different applications, choosing the right one is key to your success. Whether you are focusing on high-speed outdoor murals or high-precision indoor art, we are here to help.\n\nNot sure which one to pick? Simply contact our team and share your specific business goals. We will provide a free professional recommendation and tailor the perfect equipment configuration to match your needs and budget.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What happens if I encounter a problem with the machine? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We provide expert remote technical support to keep your business running smoothly. Upon contact, our engineers will perform a live diagnostic session to troubleshoot the problem.\n\nMost issues are easily solved via software adjustments or configuration updates. In the event of hardware failure, we maintain a full inventory of replacement accessories. Our customer service team will guide you through the replacement process, ensuring a hassle-free repair experience.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is your warranty policy, and what does it cover? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your investment is protected by our 12-month full-service warranty.\n\nShould any component fail within the first year\u2014with the exception of the printhead\u2014we will ship you the replacement parts free of charge. We stand behind the quality of our machines and are committed to supporting your business every step of the way.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t